Patients & families
Practical information for your visit
Visiting hours are 9:00 AM – 9:00 PM, seven days a week. Please sign in at the front desk to receive a visitor badge.
Frequently asked
Questions families ask us
- When are visiting hours?
- Visiting hours are 9:00 AM – 9:00 PM, seven days a week. Please sign in at the front desk to receive a visitor badge.
- What should I expect in my patient room?
- On admission, staff familiarize the patient and family with the room, the nurse call system, bed controls, telephone, and other devices and services. Patients receive an admission kit with personal items such as a basin, mouthwash, and toiletries.
- Can I bring items from home?
- Please limit items to those absolutely necessary for comfort and care — eyeglasses, dentures, a cell phone. Lakeview cannot assume responsibility for lost, stolen, or broken articles, so please leave jewelry, money, credit cards, and other valuables at home.
- How do I share a concern or compliment?
- Contact our Patient/Family Representative and Quality Coordinator, Nicole Greider, at (262) 534-7297 ext. 589. She can take feedback anonymously, help facilitate difficult conversations, and investigate compliance concerns.
- Do you have influenza season guidance?
- Yes. From October 1 through March 31 we ask visitors to be vaccinated where eligible, practice hand hygiene, wear a mask if they have respiratory symptoms, and postpone visits when feeling unwell. Flu vaccination is offered to patients throughout the season.
Price transparency
Our standard charges, published as CMS requires
Effective January 1, 2021, the Centers for Medicare and Medicaid Services requires hospitals to publish a list of current standard charges, including chargeable supplies, implants, and pharmaceuticals. Lakeview's chargemaster is available below.
As a long term acute care hospital and inpatient rehabilitation facility, most inpatient care is billed on a bundled daily rate basis (DRG or CMG). Many services — nursing care, imaging, laboratory testing, and other treatments during an inpatient stay — are included in that rate and are not listed separately.
For a personal estimate for your situation, call our main line at (262) 534-7297 and ask for patient financial services.
Questions or concerns
Patient / Family Representative
Nicole Greider, Quality Coordinator — (262) 534-7297 ext. 589. Feedback can be shared anonymously.